In my role there are not many KPIs or targets just people benefiting from us working together.
Therefore for me one of the most important parts of the session is the time when I ask for feedback positive or negative on that days session as it helps me improve myself and service.
But there is nothing more rewarding than when a client has finished working with me and is using all the skills they have in their daily life sending you a message.
With their permission they have been willing to share this.
“Hi Richard. Just wanted to let you know that my week off was well needed and was filled with lots of positive things. I met up with many people and enjoyed. I want to thank you for the help and support you have giving me and also the tools to keep moving forward. I have had several people in the last few weeks say they have seen a massive difference in me and a big part of that is your help. I know the will be ups and downs, but I know I’ll be well equipped to deal with the bumps in the road. I feel a lot more confident in myself and feel that moving forward will be a more all-round positive way of life. Thanks again for pushing me.
Matt
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